Terms & Conditions

1.1. These Terms & Conditions (“T&C”) govern the rights and obligations between Localio Labs s.r.o., with its registered office at Štefánikova 100, 664 53 Újezd u Brna, Czech Republic, ID: 24338770, registered with the Regional Court in Brno, section C 149437 (“Provider”), and any natural or legal person using the TwoUp! services (“User” or “Rider”).

1.2. Services and products refer to the TwoUp! mobile application, web platforms, matching features, community tools and any related services provided by the Provider (“Services”).

1.3. The User confirms their agreement with these T&C upon registration, installation of the application or activation of any subscription.

2.1. TwoUp! is intended solely for individuals aged 18 or older who hold, or intend to hold, a valid motorcycle licence, or who ride as pillion passengers. By registering, the User confirms they meet these requirements.

2.2. Each User may operate only one personal account. Accounts are personal, non-transferable and may not be used for commercial dating, escorting or promotional purposes.

2.3. The Provider may require identity, licence or age verification and may suspend or terminate accounts that fail verification, contain false information or breach community guidelines.

3.1. The Provider grants the User a non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial purposes and in accordance with the chosen subscription plan.

3.2. The User may not copy, decompile, reverse-engineer, scrape or otherwise modify the Services beyond ordinary use, except as expressly permitted by Act No. 121/2000 Coll. (Czech Copyright Act).

4.1. TwoUp! offers a free tier and optional paid subscriptions (“TwoUp! Plus” and similar tiers). Access to premium features is subject to a fee according to the Provider's current price list, always displayed before purchase.

4.2. Payments are processed via secure payment gateways operated by Apple, Google, Stripe or bank transfer. Tax documents are issued electronically and sent to the User's email address.

4.3. Subscriptions renew automatically for the same period unless cancelled at least 24 hours before renewal via the store account (Apple/Google) or account settings.

5.1. Pursuant to Section 1837(l) of the Czech Civil Code, the User acknowledges that they cannot withdraw from a contract for the supply of digital content once its supply has begun with the User's prior explicit consent before the expiration of the 14-day withdrawal period.

5.2. By confirming a purchase, the User expressly consents to the immediate provision of the Services and acknowledges the loss of the right to withdraw without giving a reason.

6.1. TwoUp! is a rider-first community built on respect. Harassment, hate speech, nudity, solicitation, spam, catfishing, impersonation, promotion of dangerous riding, or any content violating applicable law is strictly prohibited.

6.2. Users are solely responsible for their interactions with other Riders both online and offline. The Provider is not a party to any meeting, ride, journey or relationship organised through the Services and does not conduct criminal background checks beyond licence and identity verification.

6.3. The Provider may, at its sole discretion, remove content, suspend or terminate accounts that violate these T&C, without prior notice and without refund of subscription fees.

7.1. The Provider does not guarantee that the Services will be continuously available or entirely error-free, but will make reasonable efforts to maintain 99.9% availability for paid plans.

7.2. The Provider is not responsible for data loss, damage or leakage caused by (a) incorrect User configuration, (b) instability of the User's internet connection, (c) unauthorised third-party access to the User's device or account, (d) outage of a sub-processor (Google Cloud / Firebase) beyond the Provider's control, or (e) force majeure.

7.3. The maximum compensation for damages caused by the Provider is limited to the amount the User paid for the Service subscription in the preceding 12 months.

8.1. The Services are operated on the Google Cloud Platform / Firebase infrastructure provided by Google Ireland Ltd. The primary region for the database and storage is europe-west3 (Frankfurt, Germany).

8.2. User content remains the property of the User. The Provider is authorised to process it only to the extent necessary to provide the Services and comply with legal obligations, and grants itself a limited licence to display such content within the community as configured by the User's privacy settings.

8.3. Upon termination of the account, production data is deleted within 30 days at the latest, and from backups within 90 days at the latest, unless otherwise required by law.

9.1. In case of defects, the User is entitled to submit a complaint by email to support@twoup.eu.

9.2. The Provider undertakes to assess the complaint and inform the User of the outcome without undue delay, no later than 30 days from receipt.

10.1. These T&C are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

10.2. The Provider reserves the right to unilaterally amend these T&C. Users will be informed at least 14 days before a new version takes effect. Continued use of the Services constitutes consent to the new wording.

10.3. Any disputes will primarily be resolved amicably. Failing agreement, the court at the Provider's registered office shall have jurisdiction.

10.4. If any provision of these T&C is invalid or ineffective, the validity of the remaining provisions is not affected.

Localio Labs s.r.o.
Štefánikova 100, 664 53 Újezd u Brna, Czech Republic, EU
ID: 24338770 · VAT: CZ24338770 · Regional Court in Brno, section C 149437
Email: support@twoup.eu